Mobile Medical Services  602-888-2344 or Toll Free: 833-888-2344

Telehealth by Novellus Health


When an IV from Patriot IV isn’t enough, Telehealth service from Novellus Health is a way for patients to receive access to medical care without leaving their home or work. A caregiver and a patient are in two completely separate locations but can communicate directly using technology. Typically, this involves utilizing video conferencing services like Zoom or as simple as a telephone call.

As long as appropriate standards of care are followed, the American Academy of Family Physicians (AAFP) supports the use of telehealth and telemedicine to improve health.

The COVID-19 pandemic that began in early 2020 has made telehealth care more important than ever before. In a time where leaving the house risks exposure to a potentially dangerous virus, patients can still see their doctors from the safety of their own homes.

Telemedican is also beneficial for patients who can’t easily get to a doctor’s office or who may be short on time.

Path to improved wellness


Telemedicine or telehealth began as a way to serve rural populations with limited access to doctors. It is gaining popularity everywhere because of the advantages it offers. These include:

Doing more with less.
Healthcare providers are expanding their ability to reach patients beyond their “brick and mortar” office.
You don’t have to travel to an office every time you need care. You can see the doctor from your home, your car, or your workplace. If you have a computer or a smartphone, your doctor is just a click away.
Access to quality care
If you live in a remote area, your choices of doctors may be limited. This opens the door to more doctors and more specialists.
Better management of chronic disease
It may be easier for you to keep your appointments because of the convenience telemedicine offers.
Avoiding wait time and crowded waiting rooms
Telemedicine allows you to have an appointment for urgent illnesses from home. That way, you’re not stuck sitting in a room with other sick people waiting to be seen. You may still need to be seen in person, depending on your illness or injury, and a telemedicine visit will help you and your doctor decide if and where to seek additional care.

When can a telehealth visit help me?


Telemedicine can help with a variety of illnesses, symptoms, or even learning more about your overall health. You may be able to speak to your doctor virtually about:

Asthma, respiratory and sinus infections
Bladder infections and UTIs
Colds and flu
Diarrhea or constipation
Education about your health
Insect bites
Joint aches and pain
Managing medications
Medical questions
Pink eye
Rashes, infections, or inflammation
Small wounds and cuts
Sore throats
Sports injuries or other physical injuries
Sprained or strained muscles
Support for making medical decisions
Test results
Vomiting, heartburn, and nausea

Speak with a medical professional at your convenience

Telemedicine offers access to care in situations where it may otherwise be difficult to see a doctor. Some examples include:

You are on a vacation or work trip. (Your physician needs to have a license in the state you are in during travel.)
You need an appointment outside regular office hours.
You have no one to care for your young children at home.
You need a prescription refill immediately.
You can’t take time off work.
It’s difficult to travel to your doctor’s office.
You don’t want to risk exposure to any germs in a physical doctor’s office.
You’re caring for an elderly loved one who is frail or has dementia making it hard to bring them to an office.

Things to consider

While there are many positives to telemedicine, it isn’t a one-size-fits-all solution. There are times when it may still be preferable to go to your doctor’s physical office. Not all exams can be done remotely, and you may need to go to an office for a lab work or other test prior to your telemedicine visit. And sometimes, technology does have drawbacks. You’ll need a reliable high-speed internet connection for video visits. Your doctor may not be able to clearly see some physical signs, such as skin conditions, using a standard computer or phone camera. Additionally, your doctor can’t listen to your heart, lungs, or pinpoint your exact area of tenderness, which will help them diagnose you. In these instances, it may be better to go see your doctor in person. Medical emergencies and difficult cases will also likely require an in-person visit.

Frequently Asked Questions

How quickly can I make a virtual appointment?
Immediately, our patients are typically seen with an hour
How long should I expect my appointment to last?
On average, our appointments last 30 minutes
Will my insurance pay for it?
Yes, in most situations. If your insurance does not cover telehealth services, we have a very economical cash pay fee for service.
Will there be any sort of copay?
Possibly, co-pays are different from plan to plan. When scheduling an appointment, we will be able to determine your co-pay amount. Often we find that most insurances have no co-payment required for telehealth services, resulting in no out of pocket expense to you.
For my complaint, would it be more helpful to see the doctor in person?
Sometimes that is the case, but often we can diagnose and prescribe medications for common ailments you may be experiencing.

Have Questions?